Shipping Policy

Thank you for choosing Pauline Pixels for your photography equipment needs. We strive to provide reliable and timely shipping services. Please read our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

• Once your order is placed, we will process it within 1-2 business days.
• You will receive an order confirmation email once your order is successfully processed.
• Our team will prepare your items for shipment, ensuring all products are checked for quality before dispatch.

2. Shipping Methods and Delivery Time

• We currently offer Cash on Delivery (COD) as the only payment method, so payments will be made in cash at the time of delivery.
• Shipping times vary based on your location. Typically, deliveries will be made within 5-7 business days from the date of order processing.
• Delivery times may vary depending on the courier service and your specific location.

3. Shipping Charges

• Shipping charges are calculated based on your delivery address and the size of the order. These charges will be displayed at checkout.
• Free shipping may be available for certain orders or promotions. Please check for specific offers during checkout.

4. Delivery Address

• It is your responsibility to ensure that the delivery address provided during checkout is accurate and complete.
• If there is an issue with the address (e.g., incomplete or incorrect), it may cause delays in shipping or affect the delivery process.

5. Delivery Confirmation and Cash on Delivery (COD)

• You will receive an estimated delivery window once your order has been dispatched.
• Upon delivery, you will be required to pay for your order in cash. The payment will be collected by our delivery representative.
• The delivery representative will provide you with a receipt upon payment.

6. Order Tracking

• We will send you tracking details via email or SMS once your order has been dispatched.
• You can track your order status through the courier’s website or by contacting our customer service team for updates.

7. Shipping Restrictions

• We currently only offer delivery. International shipping is not available at this time.
• Certain remote or rural areas may experience longer delivery times.

8. Shipping Issues

If you experience any issues with your delivery, such as a delay, damaged goods, or incorrect items, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

9. Customer Responsibilities

• You are responsible for ensuring that someone is available at the delivery address to receive the order and make the payment at the time of delivery.
• Pauline Pixels is not responsible for any failed deliveries due to the unavailability of the recipient or incorrect address information.

10. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us: [email protected]